A waiter carrying glasses of tea.

“You can’t always control what goes on outside, but you can always control what goes on inside.”

– Wayne Dyer

Easier said than done, yes, but so very true.

And powerful. Especially if you can embody this during service, when so many things can go wrong to disrupt your sense of calm.

We are trained in Hospitality to aim for high standards. Which means we can also be very hard on ourselves.

Be mindful of what is going on inside of you: self-judgement, self-blame, impatience, etc.

Getting into the state of flow is about taking yourself out of the picture. You just become one with the task you are executing.

In the moment, there is no room for self-judgement, or even self-appreciation.





What can you control?

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